Support
Help with your booking, the designer or Design in Canva. A person answers every message.
Get in touch
Email contact@kaluara.com or call 0480 669 447. We usually reply the same day. You can also ask a question on the home page.
If it is about a booking, include the event date and the name it is under.
Your booking
- Your confirmation email has a link to your booking page. There you can pay the balance, move your times, add extras, edit and approve your design, and later find your gallery.
- Lost the email? Write to us from the address you booked with and we will send the link again.
- Prices, deposits and cancellations are covered in the questions on the home page and our terms.
The designer
- Your design is kept in this browser. To carry it to another device, use Share and open the link there. Uploaded files (a logo or template) do not travel in a link; add them again.
- “Start over” clears the design and any booking in progress from this browser.
- A template of your own needs clear (transparent) photo windows. If they are not, the designer cuts them out and tells you how many.
Design in Canva
- “Design in Canva” in the designer’s Print tab opens a blank Canva design at your print’s exact size, with the photo windows marked. Design around them, then come back to Kaluara.
- Your print updates from Canva by itself while the designer is open. If it does not, choose “Edit in Canva” and return again, or reload the page.
- Asked to allow access again? Make sure your browser keeps cookies for kaluara.com, then reconnect.
- To disconnect, use “Disconnect Canva” in the designer, or remove Kaluara under connected apps in your Canva settings. See our privacy policy for what the connection can see.